Providing top-notch user support is a requirement for maintaining and growing a successful business. But what happens during those times your helpdesk is not staffed adequately to handle a high volume of calls?
LMB can provide seasoned Help Desk professionals with experience in all the tracking programs including HEAT, Remedy, and Magic. Together we can forecast your needs do to vacations, maternity leaves or simply as an added resource for peak call times.
The same process has been used by many companies during a system upgrade or change which elevates normal call volume.
LMB can follow a similar approach for Desktop Support Services for those situations that require a hands-on solution. Our professionals are also available for weekends if you are conducting a rollout, opening a new office or just relocating to bigger space.